855-EZ-CALLS
support@ezcalls.com
EZCalls respects your privacy and is committed to the protection of your personally identifiable information. This Privacy Policy has been designed to ensure that the privacy of the information we obtain in the normal course of providing our services is respected and maintained.
Personally Identifiable Information
Personally Identifiable Information (“PII�) consists of information that can be associated with a specific individual or entity, or permits the individual or entity to be contacted either physically or online. This information includes, for example, a customer’s name, address, telephone number and e-mail address.
Collection of Personally Identifiable Information
EZCalls recognizes that any PII is very important to you, and that you should have a right to control the use and dissemination of that information. Therefore, EZCalls collects PII for a variety of purposes, all geared toward making your experience as a customer or prospective customer a positive one. EZCalls may collect and use Personally Identifiable Information for any of the following purposes:
Typically, EZCalls will provide you with a choice to opt out of our marketing activities. If no opt-out choice is available, please contact EZCalls at the address or telephone number listed in the “Contact Us� portion of this Privacy Policy and a EZCalls representative will process your request. Once your opt-out request has been processed, EZCalls will respect your request to decline to receive further direct marketing communications. However, we are not responsible for removing your PII from the lists of any third party who has previously been provided your information in accordance with this policy. Since EZCalls must use a Customer's PII in order to provide them with EZCalls services, Customers cannot opt-out of all uses of their PII unless they cancel their service.
Disclosure of Information to Third Parties
The information collected by EZCalls will only be used internally at EZCalls, subject to the limited circumstances listed below. Unless you give us your express consent, EZCalls will not disclose your information to third parties who want to market products to you. When EZCalls uses agents, contractors or other third parties to perform services on its behalf, and those third parties have access to your Personally Identifiable Information, EZCalls will require that those third parties are subject to a confidentiality agreement so that your information is protected.
Limited Circumstances Under Which EZCalls Will Disclose Personally Identifiable Information to Third Parties:
EZCalls may be required to disclose your Personally Identifiable Information to comply with applicable law. For example, EZCalls may be required to disclose certain information under a subpoena, a court order, or as required by a regulatory or administrative agency (e.g., in response to a customer complaint). Additionally EZCalls may disclose this information if we, in good faith, believe that this information is necessary to identify, contact or bring legal action against individuals who may be a threat to public safety or who are interfering with EZCalls network, services or our customers. If EZCalls decides to stop providing a service or sell or transfer parts of its business to unaffiliated companies, EZCalls will provide only that portion of your Personally Identifiable Information that will allow these companies to offer you the same or similar services or as to accomplish our business objectives. Be assured that these unaffiliated companies will be bound by confidentiality requirements and will be obligated to keep EZCalls customer information confidential.
Collection of Personally Identifiable Information
EZCalls collects Personally Identifiable Information in various ways, such as over the phone, over the Internet (if you transact or attempt to transact with us on-line), or when you complete an application form for one of the products or services that we offer or promote. EZCalls collects personal information directly from you at the time when you apply for telecommunications services. EZCalls may also collect personal information from third parties such as:
If you do not want EZCalls to have your Personally Identifiable Information, please do not submit it EZCalls. Be advised, however, that this may interfere with EZCalls’s ability to effectively resolve any customer service related issues you may have.
Personally Identifiable Information Specific to Internet Services or the EZCalls Website
For users of EZCalls’s internet services, or for those that access EZCalls’s website or web-based tools via the internet, EZCalls may store information on your computer in the form of a “cookie� or similar file. Cookies allow EZCalls to conduct additional market research into the users of our website and products, and will allow us to develop ways to improve our websites and services. If you do not want a “cookie� or similar file stored on your computer, EZCalls recommends that you consult with your internet browser instructions or “help� command to erase, block or monitor the cookies attached to your hard drive. Additionally, from time to time, EZCalls collects information about visits to our website, session lengths, bit rates and the number of messages and bytes passed. This internet usage data is not resold, and is only used on a macro scale (i.e., aggregate basis) to evaluate the EZCalls website. EZCalls may also contract with third parties that use Web Beacons on the EZCalls website. These Web Beacons are used to track the performance of our marketing efforts with respect to EZCalls’s services and no personally identifiable information is collected in the process. EZCalls will not read your outgoing or incoming e-mail, private chat or instant messages. Subject to applicable law, EZCalls may store messages for a brief period of time and could be compelled to disclose those messages to comply with applicable law as described in the div titled “Limited Circumstances Under Which EZCalls Will Disclose Personally Identifiable Information to Third Parties�
Security Measures
EZCalls takes all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons, and uses Secure Socket Layer (“SSL�) software to provide secure sessions for our visitors.
Customer access of their Personally Identifiable Information Provided to EZCalls
EZCalls will allow you to review or update the available personally identifiable information that EZCalls received directly from you (not from any third parties) by accessing your account online, or by contacting EZCalls at the address or telephone number listed in the “Contact Us� portion of this Privacy Policy. In order to ensure your privacy is maintained, EZCalls may ask for information to verify your identity prior to granting you access to your information.
Changes to this Privacy Policy
In the event that EZCalls makes material changes to this policy, EZCalls will post a summary of the changes on the first page of its website in a clear and conspicuous manner.
Submitting A Privacy Complaint
Please submit any complaints about breaches of your privacy in writing by contacting EZCalls at the address listed in the “Contact Us� portion of this Privacy Policy:
Protection of Children
EZCalls does not actively or knowingly collect any Personally Identifiable Information from individuals under 18 years of age. Where appropriate, EZCalls will instruct children not to submit such information to our website advertisements without the consent of a parent or guardian. If a parent or guardian is concerned that a child may have submitted Personally Identifiable Information to EZCalls without their consent, that parent or guardian may contact EZCalls at the address or telephone number listed in the “Contact Us� portion of this Privacy Policy and request that this information be removed from our files.
Third Party Web Sites and Services
Our service may contain links to other web sites and services not maintained by EZCalls. In addition, other web sites and services may also reference or link to EZCalls. We encourage you to be aware when you leave our service, or surf the Internet, and to read the privacy statements of each and every web site and service that you visit. We do not endorse, screen or approve, and are not responsible for the privacy practices or the content of, such other web sites and services.
EZCalls does not assume any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy (such as advertisers using third party cookies).
As previously described in this Privacy Policy, EZCalls’s Customer Service Department is available to assist you with any privacy concerns you may have. Contact information follows:
Toll Free Number: 1-855-EZCALLS
Mailing Address: EZCalls – P.O. Box 584 Suwanee, GA 30024
E-mail: support@EZCalls.com
Attn: Privacy Policy Team
You may also e-mail EZCalls directly through its website at http://www.EZCalls.com